Disney+ Basic (With Ads) FAQs

If you have a mobile account and are the Account Owner or an Account Manager, you can sign up for Disney+ Basic (With Ads) in My Verizon. You can't add Disney+ Basic (With Ads) to your Fios Home Internet account unless you already have Disney+ Premium (No Ads).

Mobile account customers: Just go to:

• Your Services & perks page.
• Scroll to the Manage My Services & perks section.
• Click Manage in the Disney+ tile.
• Choose Disney+ Basic (With Ads) and follow the prompts to enroll.

For step-by-step sign up information, view our:

• Video: How to get Disney+ on us
• Step by step instructions: Add Disney+ - My Verizon app
• Step by step instructions: Add Disney+ - My Verizon website

Note: After you change to Disney+ Basic you can't change back to Disney+ Premium.

Here's how to verify that your Disney+ account is active:

1. Open the Disney+ app on your device.
2. Tap the Profile icon (bottom right-hand corner).
3. Tap Account.
4. Under Subscription you'll see Verizon subscription.

You can access Disney+ Basic (With Ads) movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices. The Disney+ Basic plan is not currently available on Roku devices.

Visit the Disney+ website for more information about Disney+ Basic (With Ads).

You need to sign up for the Disney+ Basic (With Ads) and activate your Disney+ account before you can access Disney+ (With Ads). When your account is set up, you can access streaming content by:

• Mobile devices - Downloading the Disney+ app.
• Desktop computers - Logging into your Disney+ account on a web browser.

One Disney+ Basic (with Ads) subscription is available per account. Right now, 10 unique compatible devices can be used per Disney+ Basic (With Ads) subscription. Each subscription can have up to 4 devices streaming at the same time.

Visit the Disney+ website for more information about the streaming service.

Mobile account customers: You can cancel Disney+ Basic (With Ads) anytime on the Manage Disney+ page in My Verizon. Just follow the prompts. For step by step instructions, view:

• Cancel Disney+ subscription - My Verizon app
• Cancel Disney+ subscription - My Verizon website

You can cancel your Disney+ Premium (No Ads) promotional subscription at any time.

Sign in to your My Verizon Home account. Find the Disney+ tile and select Manage subscription.

On the My Plans page, under Pick your Streaming Services, select the Disney+ tile to remove your subscription. ("Current plan" will change to "Removed" at the top of the tile.)

Keep in mind, this is a one-time per account offer only. When you cancel Disney+ on us, it can't be added again.

If you cancel your Verizon service entirely, your Disney+ Basic (With Ads) subscription is canceled.

Contact us for questions about eligibility or redeeming Disney+ Basic (With Ads).

Contact Disney customer care for questions about Disney (With Ads) service. Call 888-905-7888.