My Verizon - Support Overview

Plans & Services

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Plans & Services

Add Safety Mode and/or Data Boost - My Business

Plans & Services

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Profile

Assign Account Manager FAQs

Learn how Account Owners can add users to your account, give permission to make changes to your account, what Account Managers can do and more.

Plans & Services

Block and Unblock Services

Visit your My Verizon Services page in order to block and unblock services on your account.

Plans & Services

Block and unblock FAQs

Learn about blocking and unblocking calls, text messages, emails, websites and marketing service purchases through my Verizon.

My Verizon App

Cancel Apple Music Subscription - My Verizon Website

Here's how to cancel your Apple Music subscription via the My Verizon website.

My Verizon App

Cancel Apple Music Subscription - My Verizon app

Here's how to cancel your Apple Music subscription via the My Verizon app.

Profile

Change billing address FAQs

Learn about changing your billing address online in My Verizon. Updating your billing address helps ensure you receive important account information.

Profile

Change the Password for a Verizon Website

Here's how to change your password used to access a Verizon website (e.g., My Verizon, Verizon Family, Verizon Cloud, etc.).

Devices

Change your mobile number FAQs

Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.

Profile

Content Filtering FAQs

Learn about our Content Filtering service that provides free age-appropriate filters that can be changed at any time.

Profile

Content Filters to Protect Kids

Mobile experience management tools, helping families use technology safely and responsibly.

Overview

Create Profile / Register for My Verizon - Website

Here's how to create a profile and register for My Verizon via a web browser.

Devices

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon website and My Verizon app.

Devices

Didn't get my mobile device or accessory order FAQs

Find out what to do if your Verizon mobile device or accessory hasn't arrived.

Devices

Downloading your mobile text and data usage FAQs

Find out your Verizon usage for data, voice, and messaging by line via your online Verizon bill.

Devices

Find Phones and Devices

Shop for phones and devices including the latest tablets and smartphones.

Devices

How to trade in your mobile device FAQs

Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.

Overview

How to use My Verizon for prepaid

Step-by-step instructions for how to manage your prepaid account through the My Verizon website, like changing your plan and features and making a payment.

My Verizon App

How to use the My Verizon app for prepaid

Find steps for managing your prepaid account using the My Verizon app on your smartphone, including how to set up a Prepaid Family Account and manage devices.

Profile

Keeping your account safe from fraud FAQs

Learn how Verizon prevents fraud on your account. Set up secure passwords. File a claim to report unauthorized access. Get added protection with Digital Secure.

My Verizon App

Manage TravelPass - My Verizon Website

Here's how to add or remove TravelPass from your line using your My Verizon online account.

Profile

Manage notification preferences in your My Verizon mobile account FAQs

Learn about setting up and managing alerts in your My Verizon account. Keep track of usage, billing, payments and account changes through text or email notifications.

Plans & Services

Managing mobile Services & perks FAQs

Learn how to add and change features on your mobile devices with Verizon's Services & perks.

My Verizon App

My Verizon App - Download and Install

Here's how to download and install the My Verizon app to your Android or Apple device.

My Verizon App

My Verizon App - Manage Plan

Here's how to change your plan via the My Verizon app.

My Verizon App

My Verizon App - Manage Video Streaming Quality

Here's how to switch between 480p and 720p video streaming quality via the My Verizon app.

My Verizon App

My Verizon App - Wi-Fi Analyzer

Here's how to test and analyze your Wi-Fi signal for your 5G Home via augmented reality (AR).

My Verizon App

My Verizon App Simulator for Android

Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.

My Verizon App

My Verizon App Simulator for iOS

Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.

Overview

My Verizon Website (Prepaid) - Move Prepaid Single Line to Family Account

Here's how to move a single prepaid line to a Prepaid Family Account via My Verizon.

Overview

My Verizon Website - Determine Safety Mode Status

Here's how to determine if Safety Mode is enabled or disabled via the My Verizon website.

Overview

My Verizon Website - Manage Plan

Here's how to change your plan via the My Verizon website.

Plans & Services

My Verizon Website - Manage Service Blocks

Here's how to add or remove blocks for voice / messaging / app downloads / web purchases via the My Verizon website.

Devices

My Verizon Website - Manage Video Streaming Quality

Here's how to switch between 480p and 720p video streaming quality via the My Verizon website.

Overview

My Verizon Website - Merge Verizon User ID

Here's how to merge your Verizon Mobile and Home User ID via the My Verizon website.

Overview

My Verizon Website - Reset Voicemail Password

Here's how to change or reset your Voicemail password via the My Verizon website.

Overview

My Verizon Website - Sign In

Here's how to log in / sign in to your My Verizon account via our website.

Plans & Services

My Verizon Website - Suspend / Reconnect Device

Here's how to suspend or reconnect a phone number using the My Verizon website.

Transfer your service

My Verizon Website - Transfer Your Service

Here's how to authorize or complete a Transfer Your Service request via the My Verizon website.

Profile

My Verizon Website - Turn Off All Usage Alerts

Here's how to manage alerts you receive for data usage via the My Verizon website.

Profile

My Verizon Website - Turn On Usage Alerts

Here's how to manage alerts you receive for data usage via the My Verizon website.

Plans & Services

My Verizon Website - Turn Safety Mode On / Off

Here's how to turn Safety Mode on or off via the My Verizon website.

Profile

My Verizon Website - Update Account Managers

Here's how to add or remove Account Managers via the My Verizon website.

Devices

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Devices

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My Verizon website.

Devices

My Verizon Website - Enable / Disable SIM Protection and Number Lock

Here's how to prevent unauthorized device changes or transfers to another carrier via the My Verizon website.

My Verizon App

My Verizon app (Prepaid) - Data Hub

Here's how to view and manage your data usage via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Manage Account Settings

Here's how to update your profile info (e.g., greeting name, email, address, etc.) via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Manage Add-Ons

Here's how to manage add-ons (Verizon Cloud, Block Caller ID, etc.) via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Manage International Calling Plan

Here's how to manage international calling plans via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Manage Plan

Here's how to change your plan via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Manage Security Settings

Here's how to update your account password / PIN and manage other security settings via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Payments

Here's how to access payment options via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Reconnect Service

Here's how to reconnect service on a new or existing device via the My Verizon app (Prepaid).

My Verizon App

My Verizon app (Prepaid) - Send Funds

Here's how to send funds to other lines on your account via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Suspend Device

Here's how to temporarily suspend service for a device via the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - Upgrade Device

Here's how to upgrade a device on your account via the My Verizon app (Prepaid).

My Verizon App

My Verizon app (Prepaid) - View Documents, Receipts and Agreements

Here's how to view order status, receipts and other documents from the My Verizon app (prepaid).

My Verizon App

My Verizon app (Prepaid) - View Order Status

Here's how to view or check delivery status of orders (past and present) via the My Verizon app (prepaid).

My Verizon App

My Verizon app - Account User Status

Here's info on account roles and functionalities for the My Verizon app.

My Verizon App

My Verizon app - Activate New Line Using Previously Owned Device

Here's how to activate a new line with a device previously used on the account via the My Verizon app.

My Verizon App

My Verizon app - Add a Data Boost

Here's how to purchase a Data Boost via the My Verizon app to temporarily give your account more shared data.

My Verizon App

My Verizon app - Add a Mobile Hotspot Data Boost

Here's how to purchase a Mobile Hotspot Data Boost via the My Verizon app to temporarily give a line more high-speed hotspot data.

My Verizon App

My Verizon app - Add a New Line of Service

Here's how to add a new line of service to your account via the My Verizon app.

My Verizon App

My Verizon app - Adjust Service Blocks

Here's how to adjust service blocks (e.g., web purchases, video downloads, etc.) via the My Verizon app.

My Verizon App

My Verizon app - Back Up Media to Verizon Cloud

Here's how to back up your media with Verizon Cloud via the My Verizon app.

My Verizon App

My Verizon app - Call and Message Blocking

Here's how to temporarily block calls and messages from specific numbers for free via the My Verizon app.

My Verizon App

My Verizon app - Change Mobile Number

Here's how to change your mobile number via the My Verizon app.

My Verizon App

My Verizon app - Chat with Tech Coach

Here's how to chat with a Tech Coach rep via the My Verizon app.

My Verizon App

My Verizon app - Check for Updates

Here's how to determine if your My Verizon app has an updated version available to download.

My Verizon App

My Verizon app - Determine Safety Mode Status

Here's how to see if Safety Mode is enabled or disabled on your account via the My Verizon app.

My Verizon App

My Verizon app - Device Payment Plan - Complete a Payoff

Here's how to complete a device payment agreement via the My Verizon app.

Devices

My Verizon app - Enable / Disable SIM Protection and Number Lock

Here's how to prevent unauthorized device changes or transfers to another carrier via the My Verizon app.

My Verizon App

My Verizon app - How to Add TravelPass

Here's how to turn TravelPass on or off via the My Verizon app.

My Verizon App

My Verizon app - Manage Account Settings

Here's how to manage your profile, edit your User ID and update your address via the My Verizon app

My Verizon App

My Verizon app - Manage Device Options

Here's how to manage service blocks, content transfer and other device settings via the My Verizon app.

My Verizon App

My Verizon app - Manage Notifications

Here's how to manage notifications via My Verizon app.

My Verizon App

My Verizon app - Manage Privacy Settings

Here's how to manage Verizon Custom Experience and Location Services via the My Verizon app.

My Verizon App

My Verizon app - Manage Security Settings

Here's how to manage your Security Question, Voicemail Password and Account PIN via the My Verizon app.

Overview

My Verizon app - Merge Verizon User ID

Here's how to merge your Verizon Mobile and Home User ID in the My Verizon app.

My Verizon App

My Verizon app - Pay Bill / Manage Bill Settings

Here's how to make a payment and manage payment methods (Auto Pay and paper-free billing) via the My Verizon app.

My Verizon App

My Verizon app - Phone to Phone Content Transfer

Here's how to transfer content from one phone to another via the My Verizon app.

My Verizon App

My Verizon app - Purchase a PopData Session

Here's how to purchase short-term unlimited data via the My Verizon app.

My Verizon App

My Verizon app - Request Account Manager Access

Here's how to request Account Manager access on the My Verizon app.

My Verizon App

My Verizon app - Set up Verizon Prepaid Service with an eSIM

Here's how to connect your smartphone to the Prepaid network with an eSIM.

My Verizon App

My Verizon app - Turn Safety Mode On / Off

Here's how to enable or disable Safety Mode via the My Verizon app.

My Verizon App

My Verizon app - Turn Touch or Face ID On / Off

Here's how to sign in to the My Verizon app via fingerprint or facial recognition.

My Verizon App

My Verizon app - Update Account Managers

Here's how to update Account Managers via the My Verizon app.

My Verizon App

My Verizon app - Update Language to Spanish

Here's how to update the language for the My Verizon app to Spanish.

My Verizon App

My Verizon app - Upgrade Device

Here's how to upgrade a device on your account via the My Verizon app.

My Verizon App

My Verizon app - View Data Usage

Here's how to view and manage your data usage via the My Verizon app.

My Verizon App

My Verizon app - View Device Payment Status

Here's how to see the payment status via the My Verizon app for a device you purchased.

My Verizon App

My Verizon app - View Order Status

Here's how to view and check the delivery status of orders (past and present) via the My Verizon app.

Devices

Purchase Accessories

Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.

Devices

Reconnect service on a mobile line FAQs

Find out how to reconnect your devices after a service suspension.

My Verizon App

Register via My Verizon app

Here's how to create a My Verizon profile and link your Verizon services via the My Verizon app.

My Verizon App

Register via My Verizon app (Prepaid)

Here's how to register for My Verizon via the My Verizon app (prepaid).

Plans & Services

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Profile

Reset the Password for the Verizon Website

If you can't remember your My Verizon sign-in info or your account has been locked, view this.

Devices

Shipping options for your online purchases FAQs

Learn about options to get your online wireless orders shipped to you from Verizon, including timing, free 2-day shipping and more.

Plans & Services

Suspend service for military deployment, vacation or lost phone FAQs

Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, during military service, or for other reasons.

Devices

Swap mobile phone with someone on your account FAQs

Learn how to swap phones between mobile numbers on the same Verizon standard monthly account. Get instructions on how to order a new SIM card.

Plans & Services

Switch to Verizon Wireless

Learn how you can switch to America's most reliable wireless network and still keep your number.

Transfer your service

Transfer mobile numbers between Verizon accounts FAQs

Learn how to transfer mobile lines between Verizon accounts, what the requirements are, and how your billing, features and discounts might be affected.

Plans & Services

Understand and change your mobile plan FAQs

Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.

Devices

Upgrade your Verizon mobile device FAQs

Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.

Overview

Using the My Verizon app & website for your mobile account FAQs

Learn to set up and manage your account online using My Verizon. You can pay bills, check usage, change addresses, select features and upgrade your device.

Profile

Verizon mobile Account PIN FAQs

Your 4-digit account PIN verifies your identity when you contact Verizon by phone or chat. Learn how to keep your account and personal information secure.

Devices

Verizon mobile usage FAQs

Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.

My Verizon App

Video: Add an International Travel Plan with the My Verizon App

(length: 0:15)

Watch how easy it is to add an International Travel Plan to your Verizon account with the My Verizon app. Go international mode before airplane mode.

Length: 0:15

My Verizon App

Video: App 101 - How to add an international plan to your account

(length: 1:40)

Watch this video to learn how to add an international plan to your account using the My Verizon app.

Length: 1:40

My Verizon App

Video: App 101 - How to set up a promise to pay your bill

(length: 1:09)

If you can't pay your bill on time, watch this video to learn how to set up a promise to pay in the My Verizon app.

Length: 1:09

My Verizon App

Video: Changing Your Plan Has Never Been Easier Than with the My Verizon App

(length: 0:15)

Watch how the My Verizon app makes changing your plan stress-free. Now you can change your plan while changing your color.

Length: 0:15

My Verizon App

Video: Get Support Quickly and Easily with the My Verizon App

(length: 0:15)

Chat with us fast, get answers even faster. Watch how quickly and easily the “Service Chat Bot” answers your questions on the My Verizon app.

Length: 0:15

My Verizon App

Video: Get one Verizon ID in the My Verizon app

(length: 1:14)

Learn how to set up your one Verizon ID that will allow you to access both your Home and Mobile account information in the My Verizon app.

Length: 1:14

My Verizon App

Video: Get to know the My Verizon app

(length: 1:10)

Manage your account and plan from the palm of your hand. See your feed, dive deeper into your data, view your bill, get on-demand support, or even change your plan or upgrade your device.

Length: 1:10

Devices

Video: How Do Device Payments Work?

(length: 1:29)

Watch this video to get an overview of how device payments work.

Length: 1:29

Devices

Video: How to Activate Your Device

(length: 2:57)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.

Length: 2:57

Profile

Video: How to Change Billing or Service Address

(length: 1:31)

If you move, you can change your billing or service address in a snap with My Verizon. Watch this video to see how.

Length: 1:31

Plans & Services

Video: How to Suspend or Reconnect Service

(length: 1:56)

If your Verizon Mobile phone has been lost or stolen, see how simple it is to temporarily suspend and then reconnect your service in this video.

Length: 1:56

Devices

Video: How to Trade in Your Device

(length: 2:00)

The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.

Length: 2:00

Plans & Services

Video: How to add Blocks

(length: 2:43)

Find out how to block unwanted calls, messages, emails and services on your account.

Length: 2:43

Devices

Video: How to change your phone number

(length: 2:44)

Watch this video to learn how to change your Verizon phone number or keep your current phone number if you are switching to Verizon.

Length: 2:44

Devices

Video: How to upgrade your mobile device

(length: 3:37)

With My Verizon, you can check your upgrade eligibility and get the latest and greatest devices on the market. This video will show you how.

Length: 3:37

Devices

Video: Return a device or accessory within 30 days

(length: 2:00)

Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless for up to 30 days.

Length: 2:00

Overview

Video: Sign in with your Verizon device

(length: 0:36)

Learn the fastest way to access your My Verizon Account. When you sign in using your Verizon device, it's secure, simple and seamless.

Length: 0:36

Devices

Video: The My Verizon Data Widget for Android

(length: 0:55)

The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.

Length: 0:55

Devices

Video: The My Verizon Data Widget for iOS

(length: 1:10)

The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.

Length: 1:10

Profile

Video: Understanding Account Roles & how to assign them

(length: 3:04)

Watch this video to get an overview of the different account roles within My Verizon. Learn how to assign an Account Manager to help manage your account.

Length: 3:04

My Verizon App

Video: Upgrade Your Phone Quickly and Easily with the My Verizon App

(length: 0:15)

Watch how easy it is to upgrade your phone on the My Verizon app. You’re just a few clicks away from a hot new device.

Length: 0:15