One Talk Features

• CCITT, u-law or a-law codec
• 8kHz (sampling rate/frequency)
• 8-bit mono
• 2 MB or less total file size

One Talk Call Queue enables incoming calls to be routed to specific business lines (up to 40 One Talk lines). If all members are busy, the call will be placed in queue (hold) until a line is available for the call.

Queue size options:

• 10 calls
• 25 calls

Queue routing options:

• Simultaneous: The incoming call alerts all idle users in the queue. The call is connected to the first user to answer the call.
• Circular: Incoming calls to the queue start with the user following the last user to receive a call. When the end of the list is reached, the queue circles back to the first user on the list. This continues until an idle user is found or all users have been visited.
• Regular: Incoming calls to the queue start on the first user on the list and continue all the provisioned users sequentially, until an idle user is found or the end of the list is reached.
• Uniform: Incoming calls to the queue are presented to the user who has been idle the longest.
• Weighted: Incoming calls to the queue are presented to the user beginning with the highest weight assignment. Once the user with the lowest weight assignment is reached calls are routed to users with zero weight assignments. Sum of all weight assignments must equal to 100%.

Queue configuration allows callers with an option to opt out of the queue.

Queue greeting options:

• Entrance Greeting: Option to select between system greeting or upload custom greetings. A maximum of 4 custom greetings can be uploaded.
• Comfort Message: Option to select between system greeting or upload custom greetings. A maximum of 4 custom greetings can be uploaded.
• On-Hold Message: Option to select between system greeting or upload custom greetings. A maximum of 2 custom greetings can be uploaded.
• Wait message options: place in line or estimated wait time.

Set and apply rules for passing incoming calls to the first available line in the pre-defined group of One Talk users/lines. All phone numbers must have One Talk service to be configured in the Hunt Group. A Hunt Group is configured via the One Talk portal, as shown in the How To column.

Current Hunt Group timeout settings (before call is forwarded) are 30, 45, 60, 75 and 90 seconds.

Variations:

• Simultaneous: The incoming call alerts all idle users in the group. The call is connected to the first user to answer the call.
• Circular: Incoming calls to the group start hunting with the user following the last user to receive a call. When the end of the list is reached, the hunting circles back to the first user on the list. The hunting ends when an idle user is found or all users have been visited.
• Regular: Incoming calls to the group start hunting on the first user on the list and hunt all the provisioned users sequentially, until an idle user is found or the end of the list is reached.
• Uniform: Incoming calls to the group are presented to the user who has been idle the longest.

• A user's mobile phone with the One Talk dialer or One Talk app can also be bridged to a desk phone, enabling the lines of mobile-only users to be monitored.
• A desk phone user is able to bridge their desk phone to 11 other lines (MTNs) in the business, enabling 3 functions:
  
  • Monitor the on / off hook state of the bridged lines (the line is not In-use, Busy or on Hold).
  • Receive / place calls on behalf of the bridged lines.
  • Barge in to a conversation to communicate with the participants of an active conversation (Barge-in Exempt can be turned on if needed for security purposes).
• Only the T41P, T41S/SW, T42S, T46G/GW, T46S/SW, T49G and VZP59 can be used as the bridging source.
• The T67LTE Desk Phone does not support bridging.
• The T41 allows a bridge of up to 5 other One Talk lines (regardless of the device type).
• The T46, T49 and VZP59 allow you to bridge up to 11 other One Talk lines (regardless of the device type).

• A user can barge in to an ongoing call on a bridged line, allowing them to participate in the call.
• Commonly used by an administrative assistant that is monitoring the line of an executive.

• User will need to dial *86 to access voicemail administration options and turn on the fax option.
• If user answers phone and hears fax tones, they can transfer the call direct to voicemail using **55+extension.

• Intercom is available as a desk-phone-only feature.
• Requires the feature to be activated by the end user on each desk phone.

• Free - no monthly recurring charges
• Up to:
  
  • 20-message storage capacity
  • 3-minute message duration
  • 15 distribution lists
• Distribution to up to 10 members
• Call return

• Free - no monthly recurring charges
• Up to:
  
  • 20-message storage capacity on Android
  • 40-message storage capacity on iOS
  • 3-minute message duration
  • 15 distribution lists on Android; N/A on iOS
• Distribution to up to 10 members on Android; N/A on iOS
• Call return

• $2.99 monthly recurring subscription charge
• Up to:
  
  • 80-message storage capacity
  • 5-minute message duration
  • 20 distribution lists on Android; N/A on iOS
• Distribution to up to 50 members on Android; N/A on iOS
• Call return

• Users with One Talk Basic Voicemail and One Talk Basic Visual Voicemail will only receive the audio recording as an email attachment.
• Users with One Talk Premium Visual Voicemail will receive both a transcription of the voicemail and an attached audio recording.

• $2.99 monthly recurring subscription charge
• Up to:
  
  • 80-message storage capacity
  • 3-minute message duration on iOS
• Call return

• Feature disabled by default and needs to be enabled on every desk phone wanting to send/receive a page.
• Once a user presses the paging button, they can start speaking to broadcast their message. Message is played through the speakerphone.
• The T67LTE Desk Phone does not support paging.

• Easy-to-use dashboard in the One Talk Administrator Portal
  • Call Detail Report: Overview of all calls for a business
  • Hunt Group Report: Overview of calls received via Hunt Group lines
  • Auto Receptionist Report: Overview of calls received via Auto Receptionist lines
  • Call Volume Report: Summary of inbound/outbound calls for user lines
• Information to help improve business communications
  • Better understand business communications and call flows
  • Help improve customer and employee experience and satisfaction
  • Improve business decisions for customer responsiveness, retention, cost management, and employee productivity
  • Analyze One Talk usage

• The T67LTE Desk Phone supports Text but not MMS (Multimedia Messaging Service - for pictures, video, etc.).