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Prepaid Plans - Support Overview
Learn about prepaid plans. Pay in advance for voice, text, data & mobile hotspot on your wireless device. No credit check, deposit or long-term contract.
FAQs
Manage your prepaid account FAQs - Monitor data usage
Understand and monitor prepaid data usage and account information. Learn how to change your plan, add data and keep track of your account balance.
FAQs
Prepaid Family Account FAQs
Learn about Prepaid Family Accounts, which let you have more than one line on your prepaid account. Find answers to common questions about billing, payments and more.
How to use My Verizon app for prepaid
Find steps for managing your prepaid account using the My Verizon app on your smartphone, including how to set up a Prepaid Family Account and manage devices.
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Features
3-way calling and conference calls FAQs
Find out about about 3-way calling, where you conference call with multiple callers and speak with all parties simultaneously. Learn how to merge calls.
Features
Avoid unwanted calls with Verizon Call Filter FAQs
Get free spam blocking. Call Filter lets you screen incoming calls, block spam and report unwanted numbers. Upgrade to Call Filter Plus with Caller ID.
Features
Basic voicemail FAQs
Learn all about basic voicemail, including how to set up, retrieve and save messages, delete when full, change your password and more.
Features
Call Waiting FAQs
Learn about the feature that lets you receive incoming calls while you're on another call on your mobile phone.
Features
HD Voice FAQs
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use.
Features
How to block your number & block Caller ID FAQs
Block Caller ID using your Verizon app or *67 to protect your privacy. Also, see how to block a number from your phone.
Features
How to get and use Verizon Call Filter
Get instructions on how to set up Call Filter for free spam protection & blocking unwanted numbers. Upgrade to Call Filter Plus with Caller ID for added security.
Managing Your Prepaid Account
How to use My Verizon for prepaid
Step-by-step instructions for how to manage your prepaid account through the My Verizon website, like changing your plan and features and making a payment.
Managing Your Prepaid Account
How to use the My Verizon app for prepaid
Find steps for managing your prepaid account using the My Verizon app on your smartphone, including how to set up a Prepaid Family Account and manage devices.
About the Plan
Manage your prepaid account FAQs - Monitor data usage
Understand and monitor prepaid data usage and account information. Learn how to change your plan, add data and keep track of your account balance.
Features
Messaging and texting FAQs
Learn how to send, receive, delete or archive texts on your mobile device, or fix issues using our troubleshooters and how-to articles.
Features
Mobile Hotspot feature and app FAQs
Learn to use the Mobile Hotspot feature or app on your phone or tablet to connect devices to the internet. Find plans with mobile hotspot data.
About the Plan
Prepaid Family Account FAQs
Learn about Prepaid Family Accounts, which let you have more than one line on your prepaid account. Find answers to common questions about billing, payments and more.
About the Plan
Prepaid TravelPass FAQs
Prepaid TravelPass lets you use your prepaid domestic talk, text and data allowances while traveling to other countries for a low daily rate.
About the Plan
Prepaid billing & payments FAQs - Monthly fees & refill cards
Learn how to manage payments for Verizon's prepaid plans, including monthly expiration dates and how to use a refill card. Set up auto pay for prepaid.
About the Plan
Prepaid home router FAQs
Learn about getting and using a prepaid home router for internet service in your home.
About the Plan
Prepaid international calling FAQs
The flexible, affordable way to use your prepaid phone to call other countries with no hidden fees.
About the Plan
Prepaid international travel FAQs
Traveling outside the US and want to know more about using your prepaid device? Learn the essentials, set up your device and see how much you can expect to pay.
About the Plan
Prepaid suspend service FAQs - Lost or stolen device
Learn how you can temporarily suspend service on a prepaid device that has been lost or stolen, to prevent unauthorized usage or charges to your account.
About the Plan
Select and set up your Prepaid plan FAQs
Learn about Prepaid plans with no long term contracts or credit checks. Get help selecting the best prepaid monthly data plan for your smartphone, tablet or jetpack.
Features
Verizon Call Forwarding FAQs
Learn how to use Call Forwarding (*72) to send calls to another number. Turn it on from a computer or through My Verizon app. No monthly fee on most plans.
Features
Wi-Fi Calling at Verizon FAQs
Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
Features
Wireless Emergency Alert Compatible Devices
A list of Wireless Emergency Alert Compatible Devices.
Features
Wireless Emergency Alerts FAQs
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.