Question 1

What discounts are available for Prepaid accounts?

Accepted Answer

We offer 3 types of discounts for Prepaid accounts: Auto Pay discount - for eligible mobile phone plans. Loyalty Discount - for eligible mobile phone plans. Multi-line discount - for each data or eligible mobile phone plan you add to an existing prepaid account. Important: If you’re on an older Prepaid phone plan, you may have to change to a current Prepaid plan to qualify for discounts.

Question 2

How does the prepaid Auto Pay discount work?

Accepted Answer

Here’s how the prepaid Auto Pay discount works for select prepaid plans: Auto Pay discount of up $10/mo on plans $45 & higher after the 1st month. $5/mo discount on the $35 Talk & Text plan after the 1st month. Credit or debit card required. Additional loyalty discounts do not apply.

Question 3

What’s the Verizon Prepaid loyalty discount?

Accepted Answer

The Verizon Prepaid loyalty discount is available for select prepaid plans priced at $45/month or higher: Renew your plan 3 times – Save $5/month (starting the 4th month). Renew your plan 9 times – Get an additional $5/month discount for savings of $10/month (starting the 10th month). Discount applies as long as your line is not disconnected. You may be able to keep your loyalty discount if you reactivate your account after it is temporarily suspended for a missed payment. Additional Auto Pay discounts do not apply. Loyalty Discounts aren't available for the following plans: Prepaid plans priced below $45/month. Some older prepaid plans. Prepaid data plans. Prepaid connected smartwatch plans. Good to know: With our current Prepaid plans, you can't combine Auto Pay discounts and Loyalty discounts.

Question 4

I have an older Prepaid plan. If I switch to a new plan, when will I earn my Loyalty Discounts?

Accepted Answer

Even if your old plan didn't qualify for a Loyalty Discount, we count those months of service toward a Loyalty Discount for your new plan. When you switch to a new plan, you won't get the old plan's discounts or promotions. With our current plans, Auto Pay discounts and Loyalty discounts can't be combined. View your plan, then see what our current plans provide.

Question 5

How does the Prepaid multiline discount work?

Accepted Answer

Here’s how the prepaid multiline discount works for select Verizon Prepaid plans: Save $20/mo when you add any Verizon Prepaid Unlimited phone plan to your multiline account. First line on the account can be either a phone or data plan. Each additional Unlimited phone line receives a $20/mo discount. Each line is eligible for a loyalty or Auto Pay discount. With our current prepaid plans, you can't combine Auto Pay discounts and loyalty discounts. For select Verizon Data plans Save $30/mo when you add any Verizon Prepaid Data plan to your multiline account. First line on the account can be either a phone or a data plan. Each additional data line receives a $30/mo discount. Additional Auto Pay and Loyalty discounts do not apply.

Question 6

What is Verizon Prepaid service?

Accepted Answer

With Verizon Prepaid, you pay ahead for the service you want each month. Choose from prepaid plans for mobile phones, data-only devices, and connected smartwatches. There's no credit check, no deposit, no annual contract. Our current Prepaid plans let you: Manage your account anytime with My Verizon. Save with Auto Pay and earn loyalty discounts too.

Question 7

What prepaid phone plans does Verizon offer?

Accepted Answer

Here's our current Verizon Prepaid smartphone plans: Talk & Text - As low as $30/month with $5/month Auto Pay discount. Starts at $35/month. 15 GB - As low as $35/month with up to a $10/month Auto Pay discount. Starts at $45/month. Unlimited - As low as $50/month with up to a $10/month Auto Pay discount.As low as $30/month for an additional line with up to a $10/month Auto Pay discount and $20 multiline discount. Starts at $60/month. Unlimited Plus - As low as $60/month with up to a $10/month Auto Pay discount, and as low as $40/month for an additional line with up to a $10/month Auto Pay discount and $20 multiline discount. Starts at $70/month. *Optional add-ons include International Plans, TravelPass, Global Choice, Call Filter app and Digital Secure app. One Verizon Prepaid plans include: Verizon's award-winning 4G LTE/5G. Unlimited Talk & Text in the US. Talk, text, and data to and from Mexico & Canada. Unlimited Text to over 200 countries and territories. Up to 25 GB of premium Mobile Hotspot on Unlimited plans. Access to optional features.* Some at no added cost and others by subscription. Current Prepaid phone plans that are not enrolled in Auto Pay, $45 and higher are eligible for a loyalty discount of $5/month after 3 months, or $10/month after 9 months.

Question 8

How do I get a Verizon Prepaid plan as a new customer?

Accepted Answer

You can get a Verizon Prepaid plan a few different ways Shop with us online. Get Verizon Prepaid at a Verizon store. Call us at 800-256-4646.

Question 9

What calling features are available with my Verizon Prepaid service?

Accepted Answer

Your Verizon Prepaid service includes: Voicemail* Caller ID and Caller ID Blocking Call Waiting Call Forwarding 3-Way Calling Free Visual Voicemail for iPhone® Wi-Fi Calling *Voicemail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon is not responsible for missed messages or deletions of saved messages from your voice mailbox.

Question 10

Is 5G available on Verizon Prepaid service?

Accepted Answer

Yes, you get 5G access with our current Prepaid plans*. 5G Ultra Wideband* is only included with these Prepaid plans: $70 Prepaid Unlimited Plus smartphone plan 100 GB Prepaid Data Plan 150 GB Prepaid Data Plan Note: Talk & Text plan is limited to 2G data speeds only. *5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband Coverage Area. Includes 4K UHD streaming on capable devices.

Question 11

I’m on the Prepaid $35 Talk and Text plan. I see 5G displayed on my device, does that mean I get 5G speeds?

Accepted Answer

No. If you have a 5G-capable device and you're in a 5G coverage area, upgrade to a current Verizon Prepaid plan to get 5G speeds.

Question 12

Where can I use my prepaid service?

Accepted Answer

You can use your prepaid service domestically and internationally. If you use your prepaid phone on a call outside of the prepaid coverage area, keep in mind: Data is not available while roaming domestically. Depending on your device, you may see the word "Extended" or "Roaming" at the top of your device, when the device is roaming domestically. Some devices don’t support showing "Extended" or "Roaming". Refer to our coverage maps for more information. If you use your prepaid phone outside of the US: You can add Prepaid TravelPass, which lets you use your plan’s talk, text and data* in 140+countries and destinations. Calling within the country you're visiting and back to the US are both included. $6/day in Mexico and Canada. Calling, texting and data use in Mexico and Canada are included at no extra cost when you have our 15 GB, Unlimited or Unlimited Plus Verizon Prepaid mobile phone plans. $12/day in other TravelPass countries. After the included 5 GB/day high speed data allowance, you get unlimited data at 3G speeds for the remainder of your TravelPass session. You may receive a text offering the option to buy additional International high-speed data when you reach your limit.

Question 13

Can I switch my prepaid account to a standard monthly account?

Accepted Answer

Yes, you can change your Verizon Prepaid account to a standard monthly postpaid account or vice versa. Call Customer Service at 800-225-5499.

Question 14

What prepaid data-only plans does Verizon offer?

Accepted Answer

We offer 4 Verizon Prepaid data plans for tablets and mobile hotspots. All of our Verizon Prepaid data plans include 5G/4G LTE. Save $30/month on each additional line that you add to your account. Shop for Verizon Prepaid data plans: 5 GB - as low as $40/month for the first line. $10/month for each additional line with the multiline discount. 25 GB - as low as $60/month for the first line. $30/month for each additional line with the multiline discount. 100 GB - as low as $80/month for the first line. $50/month for each additional line with the multiline discount. 150 GB - as low as $100/month per line for the first line. $70/month for each additional line with the multiline discount. Shop for Prepaid Connected Smartwatch plans.

Question 15

What phones can I use with Verizon Prepaid service?

Accepted Answer

If you want to buy a new Prepaid phone, go to our Prepaid phones page to see what's available. Otherwise, visit a Verizon store or your local retailer. Check our Bring Your Own Device page to see if you can use a phone you already have (including Apple® iPhone®). Add a device to your existing prepaid account.

Question 16

How do I activate devices on a new Verizon Prepaid plan?

Accepted Answer

How you activate a device on a new Verizon Prepaid plan depends on whether you’re activating a physical SIM card or embedded, electronic SIM (eSIM): To activate eSIM-enabled devices on a new Verizon Prepaid account, use our Bring Your Own Device page. To activate a SIM card on a new Verizon Prepaid account: Turn on your new phone. Select New customer. Follow the on-screen prompts to connect your phone to your Verizon account. Make a call from your phone to complete the activation.

Question 17

How do I activate a different device on my existing prepaid line?

Accepted Answer

How to activate a SIM when you change devices on an existing prepaid line depends on the type of SIM: If you're changing to an eSIM-enabled device on an existing Verizon Prepaid line, you must speak to a Customer Service representative by calling 888-294-6804. If you're activating a different physical SIM card on an existing Verizon Prepaid line: Sign in to My Verizon and follow the Change Device on-screen instructions. To approve the changes: Enter the Online Authorization Code you receive on the mobile device or the email address registered to your account. Turn on your device to complete activation.

Question 18

How do I activate a device when I'm adding a line to my Prepaid account?

Accepted Answer

Here’s how to activate a mobile device (eSIM or SIM card) on a newly-added prepaid line: Use our Bring Your Own Device page. Choose I'm with Verizon. Follow the prompts. Good to know: You must make a call, send a text or use data on your Prepaid phone within 60 days of adding funds to your account. If this doesn't happen, any funds you added to your account will be forfeited and your service will be disconnected.

Question 19

How do I switch to Verizon and bring my own device (BYOD)?

Accepted Answer

Here's how to activate a BYOD device (eSIM or SIM card) when you switch to Verizon: Use our Bring Your Own Device page. Choose Join Verizon. Follow the prompts. You can also call 866-893-7723 for automated Verizon Prepaid SIM Card assistance. Good to Know: You must make a call, send a text or use data on your Prepaid phone within 60 days of adding funds to your account. If this doesn't happen, any funds you added to your account will be forfeited and your service will be disconnected.

Question 20

What devices are compatible with data-only Verizon Prepaid plans?

Accepted Answer

Prepaid data plans are available with no contract for: Tablets Mobile hotspots Network-capable computers and laptops

Question 21

Can I add a prepaid data plan to a tablet or mobile hotspot I already own?

Accepted Answer

Yes, as long as it's compatible with the Verizon network. You can check compatibility of your device on our Bring your own device page. If your current device isn't compatible, you can purchase a no contract mobile hotspot or no contract tablet online.

Question 22

How do I activate a data-only device?

Accepted Answer

Go to our Bring your own device page to activate your compatible prepaid device.

Question 23

Is Mobile Hotspot included with my Prepaid plan?

Accepted Answer

Mobile Hotspot* data is included in our current Prepaid Unlimited, Unlimited Plus and data** plans: $70 Unlimited Plus - 25 GB premium Mobile Hotspot $60 Unlimited - 5 GB Mobile Hotspot $45, 15 GB plan - Mobile Hotspot is taken from your plan allowance There's no Mobile Hotspot on our $35 Talk & Text plan Compare plans to learn about Mobile Hotspot and other prepaid plan features. Note: You must have a capable device to use Mobile Hotspot. All data used by devices connected to your Mobile Hotspot counts toward the high-speed data allowance of your prepaid plan. *Mobile Hotspot access includes Unlimited 5G Ultra Wideband Mobile Hotspot when in a 5G Ultra Wideband location, plus 10 GB of 5G / 4G LTE data, then speeds up to 600 Kbps the remainder of the month. Your data experience and functionality of some data apps such as streaming video or audio may be impacted. **Only after exceeding high-speed allowance, data speed reduced to 3 Mbps when on 5G Ultra Wideband and 600 Kbps when on 5G / 4G LTE for the rest of the month. Data experience will be impacted.

Question 24

Is Verizon Cloud included with my prepaid service?

Accepted Answer

Verizon Cloud isn't included, but you can add Verizon Cloud in My Verizon through the manage add-ons.

Question 25

Can I call directory assistance (411 Search) from my prepaid phone?

Accepted Answer

Yes, you can call 411 from your prepaid phone. A live operator assists you when you request numbers, addresses and information. Calls to 411 Search are $2.99/call. If you don't have unlimited minutes, you'll also be charged airtime. You must have a balance on your account to cover the cost of the call.

Question 26

Can I use HD Voice on my prepaid device?

Accepted Answer

You can use HD Voice on your prepaid device if it's compatible with HD Voice. The HD Voice feature will automatically be turned on when you activate a compatible phone on your prepaid account. For more information, refer to our HD Voice FAQs.

Question 27

Can I call international locations with my prepaid service?

Accepted Answer

Yes, you can use your prepaid phone to make international calls while you are in the US. For pricing and dialing instructions go to our Prepaid International Calling page. If you call other countries often, we offer: Global Choice -Get unlimited calls to 1country/month and discounted rates to 220+ countries Select Prepaid smartphone plans that include calls to Mexico, Canada, Puerto Rico, Guam, Northern Mariana Islands and the US Virgin Islands Prepaid International Calling plans that you can add to your Prepaid plan for a set monthly fee International networks change frequently, so certain locations may not be available at all times. Pricing is subject to change without notice. Unlimited night/weekend minutes don't apply to international calls.

Question 28

Can I use my prepaid service while traveling internationally?

Accepted Answer

Yes, you can use your prepaid phone for calling, texting and data in many international locations. For details, visit our Prepaid International Travel FAQs. TravelPass® is automatically added to your line. TravelPass lets you take your talk, text and data allowances with you while traveling to many countries. Learn more in our Prepaid TravelPass FAQs. Note: TravelPass isn't available for prepaid data plans.

Question 29

How much data do I need with my prepaid plan?

Accepted Answer

How much data you need depends on what you do with your connected devices. Here are some examples (not your actual usage): Data usage examples Usage habits Recommended data amount per device You mostly talk and text, but use social media occasionally Less than 5 GB/month You stream music, upload photos on social media and browse the internet 5 - 10 GB/month You stream video and are always online 10+ GB/month If you already have a Verizon Prepaid plan, see your usage details for actual numbers. You can change your plan or add data using My Verizon. Good to know: Data usage for mobile hotspot devices depends on how many devices are connected to it and what they're doing. Usage could be 30 GBs or more if 3 devices are streaming music or video.

Question 30

What happens when I run out of high-speed data on my prepaid phone plan?

Accepted Answer

If you’ve used all of your high-speed data for the month, we keep you connected at 2G speed (up to 128 Kbps) for the rest of your monthly bill cycle. Good to Know: This "Always-On Data" is included with all monthly plans except Prepaid Unlimited plans. You can change your plan or add data using My Verizon.

Question 31

What happens when I run out of high-speed data on my prepaid data-only or prepaid Connected Smartwatch plan?

Accepted Answer

If you use all your high-speed data allowance on your plan, your data speed will be reduced to 3 Mbps on 5G Ultra Wideband and 600 Kbps on 5G / 4G LTE for the rest of the month.* You can't buy more high-speed data on a prepaid data plan. You can change your plan to one that includes more data. The effect on your apps depends on how much data the app uses. Video and audio streaming may be impacted. Calls and texts won't be affected. *Your data experience will be impacted, but you won't experience any reduction in speed while using Wi-Fi.

Question 32

What prepaid plans does Verizon have for smartwatches?

Accepted Answer

If you own* a compatible Apple® or Android smartwatch, you can choose either: Unlimited Prepaid standalone smartwatch plan* - Our Prepaid "standalone" smartwatch plan gives your watch a unique mobile number and direct connection to the Verizon network: $10/line per month** + plus taxes and fees Unlimited 5G Nationwide / 4G LTE Data (15 GB High Speed data) Unlimited talk & text Number Share Prepaid* smartwatch plan - This monthly service shares your smartphone's plan and number with 1 compatible smartwatch. $10/line** per month + plus taxes and fees Unlimited 5G Nationwide / 4G LTE Data (15 GB High Speed data) Unlimited talk & text To use Number Share, your phone and watch: Must be on the same prepaid account. Must have the same OS (e.g., Apple iOS®, Android). Learn more with our Number Share FAQs. Good to Know: Smartwatches bought from Verizon on a device payment agreement aren't eligible to get prepaid service. Prepaid accounts are limited to 10 mobile lines (including smartphones, basic phones, tablets and Mobile Hotspots) and 30 total lines (including phone lines and connected smartwatch lines). Apple Watch® Series 3 works with Number Share. This smartwatch isn't eligible for the Unlimited standalone plan. *If you buy a smartwatch outright (in full) from Verizon or bring one from another retailer, you can choose a prepaid plan or a standard monthly plan for your smartwatch. If you buy a smartwatch from Verizon on a device payment agreement, you can only get a standard monthly plan for your smartwatch. **Prepaid smartwatch plans don't qualify for Loyalty, Auto Pay, or multiline discounts.

Question 33

How do I bring my smartwatch to Verizon Prepaid?

Accepted Answer

You can get your smartwatch* connected to Verizon Prepaid through the smartwatch app on your phone or at our Bring Your Own Device page. You'll be asked to: Select either the Unlimited Prepaid plan or the Number Share Prepaid plan. Follow the prompts to set up service for your new smartwatch. You can Contact Us or visit a Verizon retail store for support. *If you buy a smartwatch outright (in full) from Verizon or bring one from another retailer, you can choose a Prepaid plan or a standard monthly plan for your smartwatch. If you buy a smartwatch from Verizon on a device payment agreement, you can only get a standard monthly plan for your smartwatch.

Hábitos de uso	Cantidad de datos recomendada por dispositivo
Principalmente hablas y texteas, pero usas redes sociales de vez en cuando	Menos de 5 GB/mes
Haces streaming de música, cargas fotos en redes sociales y navegas por internet	5 - 10 GB/mes
Haces streaming de videos y siempre estás en línea	Más de 10 GB/mes

Preguntas frecuentes sobre cómo seleccionar y configurar tu plan Prepaid

¿Qué es el servicio Verizon Prepaid?

¿Qué planes telefónicos prepagados ofrece Verizon?

¿Cómo puedo obtener un plan Verizon Prepaid como nuevo cliente?

¿Qué funciones de llamada están disponibles con mi servicio Verizon Prepaid?

¿5G está disponible en el servicio Verizon Prepaid?

Tengo el plan Prepaid de llamadas y textos de $35. ¿Tengo velocidades 5G si en mi dispositivo aparece 5G?

¿Dónde puedo usar mi servicio prepagado?

¿Puedo cambiar mi cuenta prepagada a una cuenta mensual estándar?

¿Qué planes Prepaid de solo datos ofrece Verizon?

¿Qué descuentos se aplican a las cuentas Prepaid?

¿Cómo funciona el descuento prepagado de Auto Pay?

¿Qué es el descuento por lealtad de Verizon Prepaid?

Tengo un plan Prepaid más antiguo. ¿Cuándo obtendré mis descuentos por lealtad si me cambio a un nuevo plan?

¿Cómo funciona el descuento Prepaid por multilínea?

¿Qué teléfonos puedo usar con el servicio Verizon Prepaid?

¿Cómo activo dispositivos en un nuevo plan Verizon Prepaid?

¿Cómo activo un dispositivo diferente en mi línea prepagada existente?

¿Cómo activo un dispositivo cuando agrego una línea a mi cuenta Prepaid?

¿Cómo me cambio a Verizon y traigo mi propio dispositivo (BYOD)?

¿Qué dispositivos son compatibles con los planes Verizon Prepaid de solo datos?

¿Puedo agregar un plan de datos prepagados a una tablet o hotspot móvil que ya tengo?

¿Cómo activo un dispositivo solo de datos?

¿Cuántos datos necesito con mi plan prepagado?

¿Qué sucede cuando me quedo sin datos de alta velocidad en mi plan prepagado solo de datos?

¿Qué sucede cuando me quedo sin datos de alta velocidad en mi plan Prepaid de solo datos o plan Prepaid para smartwatch conectado?

¿El hotspot móvil está incluido en mi plan Prepaid?

¿Está incluido Verizon Cloud en mi servicio prepagado?

¿Puedo llamar al servicio de información (411 Search) desde mi teléfono prepagado?

¿Puedo usar HD Voice con mi dispositivo prepagado?

¿Puedo hacer llamadas internacionales con mi servicio prepagado?

¿Puedo usar mi servicio prepagado mientras viajo al extranjero?

¿Qué planes prepagados para smartwatches ofrece Verizon?

¿Cómo traigo mi smartwatch a Verizon Prepaid?

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