If you’re on a call when another call is received, or out when the phone rings, Verizon offers many ways to help avoid missed calls to your home phone. You can sign up for features such as home voicemail, call forwarding and call waiting, whether you have Fios Digital Voice or Traditional phone service.
Verizon offers several types of home voicemail options depending on the services available in your area. Fios Digital Voice home voicemail services offers many options that help you avoid missed calls:
For additional information, sign into My Verizon to access your account manager, download the user guide or visit our home voicemail page to learn more.
Easily forward your phone calls to another number. Schedule and/or selective call forwarding for certain times or days. Select which calls you would like forwarded and when.
Note: call forwarding is a dual feature with Fios Digital Voice. Call forwarding options selected in account manager will change any call forwarding settings previously set on your Fios Digital Voice (FDV) line.
The Forward All My Calls option will always override any other forwarding choice.
To Set up call forwarding online, sign into My Verizon to access your account manager. Select:
To forward calls according to a schedule:
To Repeat the schedule, select:
The schedule can be viewed by returning to call Forwarding or looking on our calendar. For additional information refer to user guide.
Note: Do NOT click on Activate call forwarding. This will immediately turn on call Forwarding and override the schedule.
You can have all your calls go wherever you are by sending them to a different number. You can also send calls to a secondary number from certain numbers and for those calls that come in at a particular time or day.
To set up selective call forwarding with scheduling, sign in to account manager, select:
For additional information sign into My Verizon to access your account manager or download the user guide.
Note: call forwarding is a dual feature with Fios Digital Voice. Any call forwarding options you select on account manager will automatically change any call forwarding settings previously set on your Fios Digital Voice line. The Always Forward All My Calls option will always override any other forwarding choice.
This feature can send you an email notification when you get a call from specified phone numbers. Program up to 10 phone numbers. Receive notifications even if you don’t answer the call.
To activate Call Notification, sign into My Verizon to access your account manager, then select:
To activate Call Notification with scheduling, sign into My Verizon to access your account manager, then select:
You can have incoming calls ring multiple phone numbers at one time. The first phone to answer connects to the call.
To activate Simultaneous Ring, sign into My Verizon to access your account manager. Select:
If you want an incoming call to find you no matter where you are, you can create a “locate-me” list of phone numbers. The incoming call will ring to each number in order on your Locate Me list.
To set up Locate Me, sign into My Verizon to access your account manager. Select:
If you’re on a call and a second comes in, call waiting will alert you with an audible tone:
To temporarily disable call waiting (if you don’t want to be disturbed during a specific call or send a fax, press:
To disable call waiting for an extended period of time until you reactivate it, press:
For additional information sign into My Verizon to access your account manager or download the user guide.
Verizon offers several types of home voicemail options depending on the services available in your area. Calling features are subject to availability and compatibility restrictions.
Call forwarding transfers your calls to another phone number. You can activate, deactivate, or change your forwarding number at any time from your home phone.
All calling features are subject to availability and compatibility restrictions.
To activate or deactivate call forwarding, lift your telephone's receiver and listen for a dial tone, next press:
This feature will transfer your calls to a forwarding number if you don’t answer within a preset number of rings.
All calling features are subject to availability and compatibility restrictions.
Calls forwarded with this service are subject to local or toll charges.
Fixed option
With the Fixed Option, the number you forward your calls to will be fixed by your local Business Office. To change the number, you must put in a service order request by contacting us.
Activating/canceling fixed option:
In areas where you can turn call forwarding on and off, to manage call forwarding Busy Don’t Answer, press:
Variable Option (not available in all areas)
With the Variable option, you enter the number where you want calls forwarded each time.
Activate/deactivate variable option, press:
To use call waiting/cancel call waiting:
If you’re on a call and a second comes in, call waiting will alert you with an audible tone.
Cancel call waiting temporarily cancels or deactivates call waiting before:
To pick up the second call, press the Flash or Hook button on your phone’s handset to put the first caller on hold and connect to the second caller. You can also ignore the second call.
To return to the first call, press the:
To make an uninterrupted call, you can use cancel call waiting, press:
Cancel call waiting is required on each uninterrupted call. Once you complete your call and hang up, call waiting is reactivated automatically.
In some areas, you can only use cancel call waiting before placing a call. In others, if you also subscribe to Three-Way Calling, you can use cancel call waiting during a call.
With priority call, you can assign a special ring to 6 to 12 numbers within your regional calling area. Change the numbers on your list or turn the service off anytime.
All calling features are subject to availability and compatibility restrictions. This service is no longer available to new customers.
To turn priority call on/off or change/review your list:
Other important tips:
If you are on a call and another is received, you can avoid missing that call by using either Call Forwarding or Voicemail.
You can set these features up within the Phone section of My Verizon.