No Internet connection?

Here are a few top solutions that can help resolve Wi-Fi connection issues.

Wi-Fi connection appears slow or spotty

Check helpful tips on how to resolve slow or intermittent connections. You can also use our Guided Solutions Tool to help diagnose and fix the issue you may be experiencing.

Forgot Wi-Fi password

If you forgot your Wi-Fi password you can find your home wireless network name (SSID) and password (WPA2) on your router’s label. You can also find your password online in My Verizon or in the My Fios app. This is helpful if you customized your password. Learn more about how-to find your Wi-Fi password.

Note: If the Wi-Fi credentials have been changed at any point, the information on the label will be invalid.

Turning your router off and on solves most connection issues:

1. Unplug your router
2. Wait one minute
3. Plug your router back in
4. Attempt to connect to the internet
    

If rebooting your router didn't solve the issue, check your DSL hardware to determine if your router is connected to the internet.

Note: If you have Verizon HSI service, check to make sure you installed filters on all phone devices, including fax machines and answering             machines, and make sure you do not have a filter between your phone jack and router.

For more details, refer to your installation guide.