Fios TV Home app

To use your own streaming device as a connection for Fios TV content in place of a traditional set-top box, you must:

• Be subscribed to an eligible TV and Home Internet Package.
• Have at least one installed Verizon Media Server or Fios TV One set-top box.
• Have a Fios Quantum Gateway Router or Fios Router.
  • Important: Non-Verizon routers can’t access all channels or manage and stream DVR recordings through the Fios TV Home app.

If you're eligible to use your own streaming devices in place of set-top boxes, you must select the number of your own streaming devices you want to use when:

• Ordering new TV services.
• Changing your TV connection and/or equipment selections if already subscribed.

If you choose a service package that lets you connect 1 or 2 compatible streaming devices, you’ll have to authorize each individual device for use. 

You may switch which devices are authorized for use at any time, but an individual device may only be authorized up to twice per calendar month. Unauthorized devices can’t view content.

If you choose to use an unlimited number of your own devices as part of your service package, you won’t have to authorize any individual device. You’ll be able to view content on any device with your Verizon username and password.

Note: Streaming devices support a maximum of two (2) active Linear (non-VOD) video streams at one time.

Currently, we require that you have at least one Verizon Media Server or Fios TV One set-top box to use your own devices.

Your TV Connection selections and your chosen connection options appear on the Equipment portion of your bill.

If you chose an unlimited number of TV connections as a part of your service package, you’ll see this as a separate line item on your bill. This is in addition to the Fios TV Connections you chose to use with set-top boxes.

If you'd prefer to use your own device in place of an existing additional set-top box in your home:

• You can sign into your account online or contact Customer Service to request to do so.
• You may be required to update your service package and other equipment (additional fees may apply).
• You’re required to return your Verizon set-top box. If you don’t return your set-top box within 30 days, you may be charged an Unreturned Equipment Charge.
• When your order is complete, we’ll send you an email with instructions to start watching content on your own device(s).

Note: You must always have at least one Verizon Media Server or Fios TV One set-top box. This option is limited only to eligible plan subscribers.

You can sign into your online account or contact Customer Service to request a set-top box. You may be required to update your service package and other equipment (additional fees may apply).

Devices that support the Fios TV Home app:

• Verizon Stream TV with OS version 10 or higher
  
  • All Stream TV devices except Stream TV Soundbar

These Apple TV devices with OS version tvOS 16 or higher

• Apple TV HD
• Apple TV 4K

These Fire TV devices with OS version 7.0 or higher

• Fire TV Stick 4K Max
• Fire TV Stick - 3rd Gen
• Fire TV Stick Lite
• Fire TV Stick 4K
• Fire TV - 3rd Gen (pendant/box)
• Fire TV Cube
  
• Amazon Fire TV - TCL and TCL Class S3
• Amazon Fire TV 2-Series
• Amazon Fire TV 4-Series
• Amazon Fire TV Omni Series
• Toshiba C350 Fire TV Series
• Insignia F20 Fire TV Series
• Insignia F50 Fire TV Series
• Pioneer 4K UHD Fire TV

Note: App content transmits in Standard Definition / High Definition formats only. The list of supported devices is subject to change.

We’re continuing to work on supporting additional streaming devices. Continue to check this page for the latest list of supported devices.

Verizon doesn’t support the use of its apps on jailbroken or rooted devices.

No. You’re considered In-Home only when your device is connected to the Fios router provided with your Fios Home Internet service. When your device isn’t Wi-Fi connected to your Fios router, even if it’s physically next to it, your access is considered Out-of-Home.

No. The Fios TV Home app is for use in the home only.

No. When you’re at another location with Fios TV that isn’t your home location, you’re considered out-of-home. The Fios TV Home app won’t work out-of-home.

The Fios TV Home app is for your enjoyment at home while connected to your Fios TV router. It doesn’t provide access to content out-of-home.

Video on Demand:

• Registered Account Owners.
• Registered sub-account users.
  • See the Managing your Verizon home account FAQs for details on how to register and manage sub-account users.

To sign out of the Fios TV Home app:

1. Go to the Settings menu.
2. Select the Sign out menu option at the bottom of the screen. 
3. The next time you want to use the app, you will be asked to sign in again.

If you clear the data and cache from device settings, all saved settings are lost. The app will be treated like it’s newly installed with no previously selected options or settings saved.

The Fios TV Home app uses app data to manage ad frequency and shares data with third party measurement companies for market research.

The Fios TV Home app uses only the files section to store security certificates. Photos, media, or any other personal information isn’t accessed by the Fios TV Home app. You won’t be able to proceed with using the Fios TV Home app without providing storage access permission.

The Verizon Media Server is the set-top box that you get with your Fios TV service.

Verizon Media Server streaming allows live TV streaming and DVR streaming from the Verizon Media Server to an eligible streaming device. With Verizon Media Server streaming, Fios Internet and Fios TV customers with a Verizon Media Streaming set-top box and a Verizon router can watch almost all subscribed live TV channels. 

With the Verizon Media Server, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content. Your device will auto-pair with your Verizon Media Server, so you can start watching within minutes.

A combined maximum of up to 2 live TV (non-VOD) and/or DVR streams are supported.

Uplynk, a Verizon Digital Media Services technology, is a platform to securely stream live and on demand video to a wide range of devices.

If the Fios TV Home app is unable to pair with a Verizon Media Server, it uses Uplynk to deliver content. This may happen if you unplug your Verizon Media Server or it’s offline due to a connection error. 

Note: Streaming via Uplynk offers only select live TV channels from your full channel lineup.

You can watch live TV from several launch points. Your options are:

• Home screen
  • For you on now - Select any content shown
  • On my last watched channels - Select any content shown
• Live TV main menu item
• Guide: select any content cell that is currently showing live content

There are a few reasons that a live TV streaming session won’t start. Your Verizon Media Server may have reached maximum capacity for supported Fios TV Home app streaming due to:

• Several users watching live TV at the same time.
• Multiple simultaneous recordings occurring.

Go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or genre.

Yes. Navigate to a channel logo and select it. When the options pop up, select “Add to favorites” so a check mark appears in the checkbox.

Almost all subscribed live TV channels can be viewed with Fios internet subscription and with Fios TV subscription that includes a Fios TV set-top box (also referred to as the Verizon Media Server.

Sign into your My Verizon account with your My Verizon username and password to check your Fios TV plan.

Sign into your My Verizon account with your My Verizon username and password to change your Fios TV plan. Changes to your service plan may result in increased charges.

You can manage DVR recordings by going to:

1. Home
2. My DVR or My stuff
3. Scroll down to My recent recordings
4. Select Manage DVR

You can stream your recorded content by navigating to various launch points showcasing your recorded content, for example:

• Home > My DVR
• Home > My recent recordings
• Home > My stuff > My recent recordings

You can choose your recording selections by going to:

1. Manage DVR recordings.
2. Choose a different DVR.

You can’t stream your recordings in the following scenarios:

1. You aren’t a Multi-Room DVR Enhanced or Premium Service subscriber with Fios Internet service.
2. Your Verizon Media Server is offline.
3. Your Verizon Media Server may have reached maximum capacity supported for Fios TV Home app streaming.

Any On Demand title you buy or rent shows up on all your authorized devices. You may be required to refresh your library to view the updated list. Look for content availability prior to purchases for rentals made on your set-top box.

You can find On Demand* content in a few places:

• Home screen on the app.
• The On Demand section of the app. 
• Search on a title of interest.
  • The program information page of that title will inform you if it’s available On Demand.

While a lot of On Demand content is available for viewing on your streaming device, certain On Demand content is available for viewing only on your set-top box.

Here’s how you can find your rented or purchased content:

1. Access My stuff
2. Choose Purchased or Rented

Rentals will disappear after the rental expiration period.

There are differences between buying and renting an On Demand title. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time.

When you rent an On Demand title, you pay once and can access the title for a limited period only.

Navigate to the Guide and search for the pay-per-view channel then select the content to watch it.

Rental titles are no longer playable after the rental period has expired.

You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon username and passwod.

You won’t be able to use the Fios TV Home app, but you can access these titles on the Fios TV Mobile app.

Streaming devices connected to your TV are for watching content only. You must make your purchase or rent On Demand titles from your set-top box or the My Verizon website. Once you have rented or purchased content, you can watch it from your streaming devices.

You can’t download purchased or rented content, but you may stream it.

On Demand titles are not eligible for refunds. You’re alerted at each stage while making a purchase in the On Demand store. Ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.

Yes, you can bookmark a show or movie. 

Once you see a movie or TV show that catches your eye while browsing the Fios On Demand library:

1. Go to the content’s program information page.
2. Select the Add to watchlist button.
3. Access My watchlist when you would like to view your content.
4. Also remove a title from your watchlist here.

To search for content, select the search menu option and then search by text.

Here’s how to fix recording errors:

1. Reboot your Verizon Media Server. 
2. Go to the menu on your Verizon Media Server.
3. Go to Customer Support. 
4. Choose Top Support Tools, then Reboot STB. 

If problems persist, access the Help section of the Fios TV Home app to report a problem.

There are a few reasons you’re having trouble streaming TV and DVR content:

• Your streaming device isn’t connected directly to your home Fios router.
• Certain Wi-Fi extenders and/or multiple router configurations may prohibit you from streaming your content or auto-pairing your device with your Verizon Media Server.

If your streaming session ended, check to see if someone in your house is using the set-top box and ended your session. The Verizon Media Server supports a limited number of simultaneous streams.