How to restart your Verizon phone

The location of your Power button varies depending on the brand and model of your phone. Check this list to see where your power button may be located:

• Apple®: Depending on the model of your iPhone®, the Power button is located on either the top or right edge of your device. Some iPhone models also refer to the Power button as the Side button.
• Samsung: Depending on the model of your Samsung Android™ phone, the Power button may be located on the left or right edge, or rarely on the top edge. The button may be by itself or it may be located either above or below the Volume buttons. Some Samsung models also refer to the Power button as the Side button, and in these cases it also allows you to interact with the Bixby voice assistant.
• Google: On Google Pixel phones, the Power button is located on the right edge, above the Volume buttons.
• LG: On some LG devices, the Power button is located on the right edge of the device. On others, it's on the back of the phone, either below the camera lens or between the volume buttons.
• Motorola: On most Motorola phones, the Power button is located on the right edge of the phone, either above or below the Volume buttons. In rare cases, you can find it on the left edge of the device.
• Nokia: For Nokia devices, the Power button is located on the right edge of the phone, below the Volume buttons.
• Other Android device manufacturers (including Alcatel, ASUS, HTC, Kazuna, Kyocera, OnePlus, Orbic®, Sonim, Sony, TCL, ZTE, etc.): On most other Android devices, the Power button is located on the right edge, either by itself or above or below the Volume buttons. On phones with Push to Talk capability, the Power button may be located on the left edge above the PTT button.

We don’t recommend performing a factory data reset on your phone except as a last resort when no other troubleshooting steps have resolved your issue.

Performing a factory reset erases all user data from your phone, and it can't be recovered unless you previously used a backup service such as iCloud, Google Photos, Google Drive, Verizon Cloud, etc.

Before performing this step, check out our device simulators or online troubleshooter to make sure resetting your phone to factory settings is necessary.