Verizon Family Roadside Assistance Terms & Conditions

Emergency roadside assistance for eligible customers of Verizon Family is provided by Signature Motor Club, Inc. In California, services are provided by Signature Motor Club of California, Inc. The following Roadside Assistance services are available:

Vehicle Towing Up to 10 Miles in any direction: Any additional expenses incurred beyond the 10-mile limit are the responsibility of the customer, payable directly to Signature Motor Club at the time of the call and are not reimbursable. Towing up to 10 miles in a coverage area and to the nearest car servicing center if in a non-coverage area (as described in Section 2 below).

Vehicle Winching: If a vehicle requires winching, coverage is limited to a maximum distance of 30 feet from the public roadway, if it can be safely serviced, one (1) operator and one (1) tow truck up to 30 minutes maximum. Determination and feasibility and safety of winching shall be the sole discretion of the service provider. Dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are the responsibility of the customer, payable to the service provider and are not reimbursable. Extraction of a vehicle embedded in mud, water, snow or similar material or a vehicle stuck on rocks or other debris is not a covered benefit, but may be available at the service provider’s discretion, at the customer’s expense and are not reimbursable.

Fuel Delivery: A service vehicle will deliver up to 3 gallons of fuel to the customer's location, where allowed. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event. Verizon reserves the right to charge the customer for the cost of fuel at the time of the rescue request.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer's responsibility, payable directly to the service facility, and are not reimbursable. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.

Flat Tire: Service is provided to change a flat tire with the customer's inflated spare. If no spare is available, the vehicle may be towed. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle. If services cannot be performed or are not successful in returning the vehicle to safe operating conditions tow service will be provided. Each additional service will count as a separate event.

Reimbursement Up to $80: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to $80 ($50 for winching). To receive reimbursement, the customer must contact Verizon Family Roadside Assistance first and the customer must submit the original receipt along with his/her name and address to: Verizon Roadside Assistance Program, P.O. Box 660021 Dallas, TX 75266-0021. The customer may also submit a receipt listing any itemized service(s) along with the respective costs to the following email address VZWSubmit@allstate.com. Claims must be postmarked within 60 days after the date of the disablement. (We reserve the right to deny any requests submitted more than 60 days after the date of service (subject to certain state restrictions). For residents of Alaska, we will not enforce the right unless the delay in submission results in a material detriment in our ability to determine validity of the request).