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Verizon Protect Services Terms & Conditions

Your use of the Verizon Protect mobile app (the "Protect App"), Verizon's Digital Secure services (“Digital Secure"), and related software and application (collectively, the "Protect Services"), is subject to the following terms and conditions. These terms form a legally binding agreement ("Agreement") between you and the Verizon entity through which you purchased the Protect Services, which is either Cellco Partnership d/b/a Verizon Wireless or Verizon Online LLC (in either case, "Verizon", "Verizon Wireless", "We", "Us", or "Our"). By using the Protect Services, you accept this Agreement, which may be modified by Us from time to time.

PLEASE READ THIS AGREEMENT CAREFULLY AND COMPLETELY. IT GOVERNS YOUR USE OF THE PROTECT SERVICES, LIMITS VERIZON’S LIABILITY TO YOU AND REQUIRES YOU TO RESOLVE DISPUTES WITH VERIZON THROUGH BINDING AND INDIVIDUAL ARBITRATION, RATHER THAN THROUGH JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, DO NOT CLICK-TO-ACCEPT IT OR USE THE PROTECT SERVICES.

    1. Protect App.

    1. Availability. Eligible users may obtain the Protect App for their mobile device by downloading it from Google Play or the Apple App Store. Please read our Protect App FAQs before using it, they are available at https://espanol2.verizon.com/support/how-to-use-verizon-protect-app/.
    2. License Grant. In connection with the Protect Services, We will provide or make available to you the Protect App, as well as additional software that is owned by Us, Our affiliates or third-party licensors ("Software"). Subject to the terms and conditions of this Agreement, We grant you a limited, revocable, non-exclusive, non-transferable license to install and use the Protect App and the Software for personal use on the number of devices and for the number of users specified in your subscription. All rights regarding use of the Protect App and Software not expressly granted in this Agreement are reserved by Us and/or any third-party licensors.

      To ensure that the Protect App and Software on your device includes new features We develop, by agreeing to this Agreement, you give us permission to install updates to the Protect App and/or Software, and, at your request or with your consent, new Software on your devices automatically when available, to the extent it is possible for us to run background installations. Your failure to install any update may affect your Service and/or use of the Software.

      Some third-party materials included with the Protect App or Software may include software source code licensed by third parties under one or more open-source or free-software licenses, including the GNU General Public License, which are considered "Open Source Software." The Open Source Software is licensed under terms and conditions different from this Agreement and may, in some cases, conflict with the terms of this Agreement and will apply instead of the terms of this Agreement. If an Open Source Software license requires us to distribute any source code related to the Protect App or Software or any modifications to the Protect App or Software or Services, We will make the source code available on request.

    2. Digital Secure.

    1. Eligibility; How Digital Secure Works. Please read our Digital Secure FAQs before using it, they are available at https://espanol2.verizon.com/support/digital-secure-faqs/. The premium version of Digital Secure requires the Protect App and is available to eligible Verizon customers as a standalone offering or as part of a service bundle. All customers can use the basic features of Digital Secure without a subscription by using the Protect App.

      Subscriptions extending protection across "all" of your devices in addition to your smartphone are limited to the compatible devices (such as tablets, laptops and computers) you and your account members own; and not all features may be available for such devices. To access the full set of premium features of Digital Secure, a compatible device type, operating system, and browser are required, and not all features are available for all operating systems. Compatibility requirements and available features by operating system are available at https://espanol2.verizon.com/support/digital-secure-faqs/#compatible-devices.
    2. Digital Secure Features:
      1. Basic Features.
        1. Malware and Device Scan.* The malware scanning tool identifies and attempts to remove viruses, malware, spyware, ransomware, adware and other suspicious software in photos, media and other files on your device or in your apps and text messages. Scheduled malware and devicescans will continue to run even when your device is not connected to cellular data or Wi-Fi. The device scanning tool checks if you have the latest system software updates and whether device security settings such as password or passcode have been enabled. If the system software has not been updated or security settings enabled, your personal information may be at risk, although not an immediate threat.

          *Note: Malware Scan is not available for iOS devices. Device Scan is not available for Android devices.
        2. Safe browsing. This tool identifies and attempts to block suspicious websites and links on supported browsers.
        3. Wi-Fi Scan. This tool identifies if you are on a Wi-Fi network that is unsafe or unprotected and recommends you disconnect or use a secure Virtual Private Network (VPN), like Secure VPN. We consider a Wi-Fi network to be unsafe if We have detected an attack in progress at the Internet access point and it’s possible your personal information will be compromised. We consider a Wi-Fi network to be unprotected if it is unsecure and does not require a password for connection or does not encrypt the data you send while connected to it, exposing your personal information to risk, although not an immediate threat.
      2. Premium Features (available via subscription).
        1. Malware and System Scan for Desktop. You can extend protection against viruses, malware and risky websites to Mac and Windows laptops and computers. Use the Protect App to send a download link to your laptops and computers. To use the full set of features, a high-speed internet connection of 1Mbps or faster is highly recommended and may be required.
        2. Secure VPN. The Secure VPN feature utilizes proprietary technology to allow users to create a secure Wi-Fi connection with a VPN on their mobile device. If your Service includes a VPN for your laptops and computers, you will be able to access and download the VPN through a web link. Neither Verizon nor its third party licensor(s) or vendors access or collect any information that you send or receive through your VPN connections.
        3. Identity Theft Protection Service. The following terms apply only if you have activated Digital Secure’s identity theft protection (IDTP) service (the “IDTP Service”) for your line through the Protect App. The IDTP service utilizes proprietary technology provided by McAfee to monitor for signs your personal information is compromised or at risk, and includes identity restoration services in the event you lose your wallet or are the victim of identity theft. You represent and warrant to us that you will use the IDTP Service to monitor information associated with your personal information and to protect against or prevent actual fraud, and not for any other purpose.

          Monitoring is provided for one identity per subscribed line, and is not available for customers outside the United States. To activate your IDTP Service, you will provide the information you wish to have monitored, which may include the following: email addresses, mobile numbers, credit and debit card numbers, bank account numbers, social security number, passport number, driver’s license number, and medical ID numbers. By activating dark web email search, you are allowing Digital Secure to use your email address to search content on the dark web and collect and store any personal data which is found associated with that email address, which may include information such as your social security number, credit card numbers, age and employment. We rely on the information contained in third party databases and dark web surveillance to provide you the Protect Services. While We make every effort to obtain the most current and reliable data, We cannot guarantee the accuracy or completeness of such third party databases or information on the dark web and We cannot remove your breached information from the dark web.
          1. Dark Web Monitoring. The IDTP Service uses the information you choose to provide solely to search internet websites, online black markets and other forums discussing dark web transactions for any signs that your monitored identity elements have been compromised online or are being bought or sold online. You will be alerted if information matching your monitored information is discovered online.
          2. Lost Wallet Protection. The IDTP Service helps you cancel and re-order your lost or stolen IDs, credit cards, bank cards, medical cards and other types of content. Dedicated agents will assist by participating in three-way calls with your bank or creditor to cancel and re-issue your lost cards.
          3. Identity Recovery. The IDTP Service provides dedicated agents who provide guidance, and even act on your behalf in some cases, to help you restore your identity, including notifying law enforcement, contacting the company or government entity that issued the account or credentials, reviewing your credit report, filing fraud alerts and placing credit freezes at the credit bureaus.

            Alerts may be sent through in-product notifications and via email to an address that you provide. You are responsible for keeping up to date your personal information for monitoring and your contact information for receiving alerts. It is your responsibility to review the alerts and take any recommended actions. The IDTP Service does not include credit or financial monitoring. Verizon is not a credit repair organization and does not provide credit repair advice or seek to improve your credit rating. We do not monitor all transactions. The IDTP Service reduces your risk, but cannot protect you against all identity theft, as no identity protection tool can prevent identity theft completely. Verizon does not provide identity theft insurance coverage or reimbursement of stolen funds or costs associated with identity restoration. Neither Verizon nor its third party licensor(s) are responsible for any loss or damages incurred as a result of identity theft. In order for dedicated agents of Sontiq, a TransUnion company, to act on your behalf, they will require a revocable power of attorney to allow them to communicate with various agencies on your behalf in efforts to mitigate the effects of identity theft. They will only act on your behalf with your permission.
        4. Security Advisor. The Protect Service includes access to Security Advisor, which provides expert support to help you proactively secure your information and resolve security vulnerabilities to help protect you against online threats. Security Advisor experts are available through click-to-chat to answer questions and provide self-help information and content and tips to help you improve or solve security concerns. Security Advisor does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management. The make and model of your device may limit the scope of support provided by Security Advisor. You are responsible for backing up the software or data stored on your devices. Neither Verizon nor its third party licensor(s) are responsible for any loss, alteration or corruption of any software or data, and We may decline to provide the Protect Services to you if it is determined that you have not taken appropriate back-up measures. To receive Security Advisor services, you may be asked to (i) allow Security Advisor experts to remotely access your devices included in the Protect Services, and any data, videos, pictures, text messages or other content thereon (including content that may be personal, confidential or otherwise sensitive in nature); (ii) expressly authorize Security Advisor experts to effect changes to your devices; and (iii) acknowledge and agree that such changes may be permanent and irreversible. It is your responsibility to remove any sensitive content on your device to the extent you believe necessary to prevent access by Security Advisor experts. If We are unable to resolve your issue after making commercially reasonable efforts, We have the right and discretion to refuse to take further efforts to do so.

    3. Privacy.

    By entering into this Agreement, you agree to the data collection, use and sharing practices described in our Privacy Policy, which is available at www.verizon.com/privacy. You also agree that We can access or use the following information from your device in order to provide the Protect Services to you:

    1. your mobile number to confirm your eligibility to use the Protect Services and for billing purposes;
    2. your IP address and Wi-Fi access point data to identify Wi-Fi security threats and to establish and provide the Secure VPN service;
    3. for Android devices only, your photos, media, and other files stored on your device to scan for viruses and other malware; and
    4. for Android devices only, your text messages to scan for viruses and other malware.

    You can manage these permissions at any time through your device settings.

    4. Restrictions on Use.

    The Software and Protect Service are licensed to you, not sold. The Software and Protect Service are intended for your personal use only. You do not have any right to reproduce or distribute the Software and Protect Service without Our permission. You shall not use the Software or Protect Service in any way that violates any applicable rules, laws or regulations or infringes any copyright, trademark or other intellectual property right or discloses a trade secret or confidential information. You shall not: (a) decompile, reverse engineer, disassemble, derive the source code of or decrypt it; (b) make any modification, adaptation, improvement, enhancement, translation or derivative work from it; (c) rent, lease, sell, redistribute, loan, distribute, sublicense or otherwise transfer it to any third party; (d) remove, obscure, or alter any proprietary notices, including copyright or trademark notices; (e) exploit it for any commercial purposes; or (f) attempt to circumvent its technical protection measures.

    5. Misuse.

    You shall not misuse the Protect Services, including, without limitation, using it in any manner that: (a) interferes with or interrupts it or any hardware, software, system or network connected with it; (b) stalks, harasses, threatens or harms any person or is otherwise invasive of another's privacy rights; (c) uses it on a device without permission; (d) tampers with or makes an unauthorized connection to any network, including, without limitation, the network of any wireless carrier; or (e) disseminates viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of it or any other computer software or hardware.

    6. Intellectual Property Rights.

    You agree that all copyrights, patents, trademarks, trade secrets and other intellectual property rights associated with the Protect Services and Software are respectively Verizon's and our third-party licensors' exclusive property, and all such rights not expressly granted to you herein are reserved and retained by Verizon and our third-party licensor(s), as applicable. If you submit comments or ideas about the Protect Services, including ways to improve the Protect Services or other products or services ("Ideas"), you agree that your submission is gratuitous, unsolicited and without restriction. It does not place Verizon or Verizon's third-party licensor(s) under any fiduciary or other obligation, and We are free to use the Ideas without compensation and/or to disclose the Ideas to Verizon’s third-party licensor(s) on a non-confidential basis. You further acknowledge that neither Verizon nor Verizon's third-party licensor(s), by acceptance of your submission, waive any rights to use similar or related ideas previously known to Us, or developed by Verizon or Verizon’s third-party licensor(s) employees or obtained from sources other than you.

    7. Termination.

    Verizon may limit, suspend, terminate or discontinue the Protect Services, or certain features or functions of the Protect Services, at any time without notice, including if you breach this Agreement. You may also cancel your use of the Protect Services at any time by unsubscribing from the Protect Services and uninstalling the Software.

    8. DISCLAIMER OF WARRANTIES.

    THE FOLLOWING DISCLAIMER SHALL APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU ACKNOWLEDGE AND AGREE THAT THE PROTECT SERVICES AND SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND THAT YOUR USE OF OR RELIANCE UPON THE PROTECT SERVICES IS AT YOUR SOLE RISK AND DISCRETION. WE HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE PROTECT SERVICES, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, VERIZON MAKES NO WARRANTY THAT: (I) THE PROTECT SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE PROTECT SERVICES WILL BE AVAILABLE, TIMELY, CURRENT, ACCURATE, RELIABLE, COMPLETE, SECURE OR ERROR-FREE; (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE PROTECT SERVICES WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE PROTECT SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VERIZON OR VERIZON'S THIRD-PARTY LICENSOR(S) OR ANY THIRD PARTY SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE AND AGREE THAT VERIZON AND ITS THIRD-PARTY LICENSOR(S) HAVE NO OBLIGATION TO SUPPORT OR MAINTAIN THE PROTECT SERVICES. YOU ACKNOWLEDGE AND AGREE THAT VERIZON AND ITS THIRD-PARTY LICENSOR(S) MIGHT NOT BE ABLE TO OFFER THE PROTECT SERVICES AT ALL, IN THE ABSENCE OF THE FOREGOING DISCLAIMERS AND LIMITATIONS. IN THE EVENT OF ANY FAILURE OF THE PROTECT SERVICES TO CONFORM TO ANY APPLICABLE WARRANTY, YOU MAY NOTIFY VERIZON, AND VERIZON AND ITS THIRD-PARTY LICENSOR(S), AS YOUR SOLE AND EXCLUSIVE REMEDY, WILL USE COMMERCIALLY REASONABLE EFFORTS TO SATISFY THE WARRANTY. VERIZON AND ITS THIRD-PARTY LICENSOR(S) WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE PROTECT SERVICES, AND ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY WARRANTY WILL BE YOUR SOLE RESPONSIBILITY.

    9. LIMITATION OF LIABILITY.

    THE FOLLOWING LIMITATIONS SHALL APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE PROTECT SERVICES, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, LOSS, MISUSE OR DISCLOSURE OF CONFIDENTIAL INFORMATION, BUSINESS INTERRUPTION, LOSS OF PRIVACY, CORRUPTION OR LOSS OF DATA, FAILURE TO RECEIVE OR BACK UP YOUR DATA (OR ARCHIVED DATA) OR ANY OTHER PECUNIARY LOSS WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE PROTECT SERVICES. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

    10. DISPUTE RESOLUTION.

    WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.

    YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT:

    (A) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US.

    (B) UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S CONSUMER ARBITRATION RULES OR THE BBB'S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.

    (C) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.

    (D) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO VERIZON SHOULD BE SENT TO VERIZON WIRELESS DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, BASKING RIDGE, NJ 07920. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL REIMBURSE ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE FILING FEE, VERIZON WILL PAY THE FEE DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER.

    (E) WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO'S NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE CONTACT US AT NOTICEOFDISPUTE@VERIZON.COM OR THROUGH VERIZON DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, VC54N090, BASKING RIDGE, NJ 07920, FOR A NOTICE OF CUSTOMER DISPUTE FORM. A COPY OF THE NOTICE OF DISPUTE FORM CAN ALSO BE FOUND AT WWW.VERIZON.COM/TERMS/DISPUTES. FILL OUT AND SEND THE NOTICE OF DISPUTE FORM TO US ACCORDING TO THE DIRECTIONS ON THE FORM

    (F) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS' FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT.

    (G) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.

    (H) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (C) CANNOT BE ENFORCED AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE.

    (I) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.

    11. Indemnification.

    You agree to indemnify, defend and hold Us harmless from any claim, proceeding, loss, damage, liability or expense of any kind arising out of or in connection with the following: (a) your use or misuse of the Protect Services; (b) your alleged or actual breach of this Agreement; (c) your alleged or actual violation of applicable rules, laws or regulations; (d) your negligence or willful misconduct; or (e) your alleged or actual infringement of the intellectual property or other rights of third parties. We reserve the right, at your expense, to assume the exclusive defense and control of any matter which you are required to indemnify, and you agree to cooperate in that defense.

    12. Export Control.

    Use of the Protect Services may be subject to the export and import laws of the United States and other countries. You agree to comply with all applicable export and import laws and regulations. By using the Protect Services and/or by downloading the Software, you agree that you are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasury Department’s list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. You also agree that you are not located in a country that is subject to the U.S. government embargo, or that is designated by the U.S. as a terrorist supporting country and you are not listed on any U.S. government list of prohibited or restricted parties. You agree also not to attempt to export or import any encrypted information, materials, hardware or software.

    13. Additional Terms and Conditions for Mobile Apps Downloaded from the Apple App Store.

    You may only use the Protect App on iOS devices that you own or control, as permitted by the Usage Rules set forth in Apple's App Store Terms of Service. You and We acknowledge that: Apple is not obligated to furnish any maintenance and support services with respect to the Protect App, that Apple and its subsidiaries are third party beneficiaries to this Agreement, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right to enforce this Agreement against you in its capacity as a third party beneficiary to this Agreement. Apple is not responsible for any claims made by you or a third party regarding the Protect App, including intellectual property infringement claims, or your use or possession of the Protect App, including but not limited to (i) product liability claims, (ii) any claim that the Protect App fails to conform to any applicable legal or regulatory requirement, (iii) claims arising under consumer protection or similar legislation, or (iv) claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Protect App to conform to any warranty, express or implied. If the Protect App fails to conform to any warranty, you may notify Apple and Apple may, as your sole and exclusive remedy, refund the amount, if any, that you paid Apple for the Protect App app.

Updated November 2024