5G Home and LTE Home Internet - Whole-Home Wi-Fi FAQs

Verizon Whole-Home Wi-Fi and Verizon Whole-Home Wi-FI Plus include 2 features that help you improve Wi-Fi coverage in your home:

• Wi-Fi Health Check in the My Verizon app to optimize your Wi-Fi network.
• Wi-Fi extender(s):
  • Whole-Home Wi-Fi gives you one optional Wi-Fi extender for better signal strength in hard-to-reach places.
  • Whole-Home Wi-Fi Plus includes up to 3 Wi-Fi extenders. Two are sent with your order. Add a third if needed after setup.

Whole-Home Home Wi-Fi is included with our 5G Home Plus and LTE Home Plus plans.* You can choose to upgrade to Whole-Home Wi-Fi Plus for $5/month (plus taxes & surcharges).

*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

Whole-Home Wi-F provides 1 optional Wi-Fi extender. To get up to 2 more extenders, you can upgrade to Verizon Whole-Home Wi-Fi Plus. You’ll be billed an additional $5/month (plus taxes & surcharges).

To upgrade:

1. Visit the My Verizon app and go to Manage plans. 
2. Choose the “Plus” version of your current plan (i.e., 5G Home, LTE Home).
3. Tap Whole-Home Wi-Fi then tap Whole-Home Wi-Fi Plus to upgrade.

You’ll see a summary with the new pricing and Wi-Fi extender shipping information.

If you only need 1 extender, you can change from Whole-Home Wi-Fi Plus to Whole-Home Wi-Fi:

1. Visit the My Verizon app and go to Manage plans.
2. Choose your plan (i.e., 5G Home Plus, LTE Home Plus).
3. Tap Whole-Home Wi-Fi Plus then tap Downgrade to change to Whole-Home Wi-Fi.

We’ll email you instructions to return the extra extenders. You must return the extra Verizon-owned extenders to avoid an unreturned equipment fee.

Keep in mind: You’ll be billed the additional $5/month unless you downgrade your Whole-Home Wi-Fi Plus plan.

The Wi-Fi Health Check tool in My Verizon app helps you monitor Wi-Fi performance:

• Check the strength of the Wi-Fi connection between the router and connected devices.
• Determine if your home network would benefit from a Wi-Fi extender. (Requires 5 days of home internet use/history).

Important: This tool analyzes network performance, not internet activity.