Use your voice as your password with Voice ID FAQs

Voice ID uses your voice to create a biometric voice print to verify your identity when you call Verizon, but only with your permission. Voice ID provides secure access to your account when you call in.

We offer 2 types of Voice ID:

• Passphrase - This option gives you the ability to say “at Verizon, my voice is my password” during authentication when you call in.
• Background - This option will recognize your voice for authentication while you are speaking to a Customer Service representative on the phone.

Learn more about how to enroll in Voice ID in the How can I get Voice ID for my Verizon account section below.

When you enroll in Voice ID, we'll use a recording of your voice to create a unique digital template or voiceprint.  When you call us, Voice ID compares your voice to the voiceprint stored on your account. Verizon encrypts your identity and Voice ID voiceprint before storing them. You can un-enroll in Voice ID at any time.

You may be eligible if you have an active Verizon Fios account, or if you're the Account Owner* or Account Manager* of a Verizon mobile account. To have Voice ID:

• English must be the preferred language on the account.
• The account can't have a mandatory PIN.

Business and government accounts are not eligible for Voice ID. Additional exclusions may apply.

*Learn more about account roles.

If you've saved a Voice ID with your account, Verizon uses it to help verify your identity when you call us.

We may also use a Voice ID for other uses described in our privacy policy.

Yes, Voice ID is secure as it's used as part of Verizon’s multi-factor authentication system. Voice ID analyzes over 140 factors of your voiceprint before securing your account.

When you enroll in Voice ID, your identity and voiceprint are encrypted before we store them.

Your voice print is saved on your account as long as you’re a Verizon customer. If you de-enroll from Voice ID or close your Verizon account, we delete your voiceprint within 24 hours.

If you’re eligible, you can enroll in Voice ID by:

• Calling into Customer Service. They may ask you if you’d like Voice ID.
• Following the prompts in our automated voice system, if they’re offered to you.

Once you enroll, we'll notify you by email, text, mail or voice call when we create your Voice ID. We will securely store your voiceprint in your account.

If you've chosen Voice ID protection for your account, you can de-enroll to delete your voiceprint permanently.

To remove Voice ID:

1. Log into your My Verizon mobile account or your My Verizon Fios (home) account.
2. Go to Edit profile & settings.
3. Select Mobile or Home.
   
4. Choose Security.
5. Choose Voice ID.
   
6. Select Disable Voice ID.

Good to know: If you're a 1 Verizon ID customer with combined mobile and Fios logins, you may have a separate voiceprint for each account. If so, you can delete either voiceprint, or both.

Voice ID is an optional feature in our multi-factor authentication system. Verizon only enrolls you with your permission.