‘We’re here to support our customers.’

On today’s episode we heard from Associate Director of Network Performance Mike Waller, who shared all the recovery efforts happening at the Asheville Forward staging area.

The Asheville Forward staging area is currently serving as a hub for mobile assets to support recovery efforts following Hurricane Helene, including generators and satellite equipment. The facility provides housing and care amenities, with bedding available for approximately 150 people. Additional food supplies, particularly non-perishable items, are being brought in to support the needs of people on-site.

Support is being provided by critical vendors from various regions, including Louisiana and Florida, alongside engineers from Pennsylvania and upstate New York. These engineers, many of whom helped build the networks, are focused on identifying issues and restoring services for customers. The impact of service outages is significant, particularly in small towns where a single site may provide coverage for the entire area.

Just on the other side of the parking lot of the staging area are FEMA and Duke Energy, which have mobilized thousands of personnel, all of whom rely on Verizon.

More on our hurricane response and an important network outage tool

We’re automatically waiving domestic call, text, and data usage for postpaid consumer, small business and Verizon Prepaid customers impacted by the storm in parts of Florida, Georgia, North Carolina and South Carolina.

The relief runs from September 28 through October 27, 2024. Check out our press release for full details on the waiver, including a full listing of counties impacted.

Stay up to date on our latest network restoration updates here.

To report or check if a Verizon service outage is occurring in your area, you can visit the Check Network Status tool on our website or on your My Verizon app under Support Topics. Once there, enter your location, select the type of service you are having an issue with, and we’ll provide a real-time status update.

Donate to our VtoV Employee Relief Fund

You can help Verizon employees who are most affected by this disaster by donating to The VtoV Employee Relief Fund. The fund directly helps V Teamers who are displaced by a natural disaster (or as a result of domestic violence) with funds to help with shelter and life’s necessities.

You can donate in any number of ways, but one that’s convenient and impactful is making a payroll deduction.

Learn more about VtoV, including how to apply for a grant, all the ways to give and see stories of how VtoV has improved the lives of employees.

Click here for a transcript of the episode.

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