You may need to send us a mobile device(e.g., phone, tablet, etc.) because you:
- Changed your mind about a purchase during the 30-day return & exchange period.
- Have a malfunctioning device that's under warranty.
- Want to trade in for a new device or do an early upgrade.
Note: If you need to send us your home internet equipment (e.g. routers, receivers), different return processes apply. Visit our LTE Home Internet FAQs, 5G Home Internet FAQs or Fios Equipment return page to learn more.